BPO & Contact Centers - Coverage Report July 2020

Published on: 07/24/2020

Capstone Headwaters has published its July 2020 Business Process Outsourcing (BPO) & Contact Centers report, available for download below. As the pandemic swept across the globe, BPO & contact center service providers quickly mobilized to enable work-from-home solutions to its highly dispersed workforce and client base. The transition to remote work has introduced a new reality that not all physical facilities are necessary to maintain productivity. This realization will not eliminate onshore and offshore contact centers, but the new normal may entice a hybrid of remote and brick-and-mortar workforces. 

Report contents include:

  • Industry Overview
  • COVID-19 Impacts
  • M&A Overview
  • Select Transactions
  • Public Company Data
  • Firm Track Record

To learn more about the report or Capstone’s range of advisory services, please contact Managing Director Bob Balaban.

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